Service performance
Focus choices on the performance of the service delivered to the business.
Focus areas
Process design
Simplify responsibilities, hand-offs and supporting technology.
Automation
Use automation where it adds practical value and controlled flow.
Governance & cost visibility
Improve oversight and operating-cost visibility for better choices.
Representative outputs
Depending on scope.
Outputs are selected to support the agreed business question, decision and practical path forward.
- Current-state process and service view
- Service-improvement action plan
- Automation opportunity assessment
- Operating standards and controls
- Performance measures and reporting needs
Discuss this capability